Customer Care

Long term relationships require commitment

We stand behind our products. Whether prepackaged or custom developed, we are committed to ensuring our customers are able to use the product they purchased to the fullest extent. We offer access to our support channels on a base plus percentage basis which varies depending on which product or solution you require.

 

Post development or after purchase Maintenance Service Plans are also available which allow us to continue ongoing development of your product or solution to ensure compatibility with the latest developments.

 

Customer Support is available during normal business hours. If you call outside this time a support specialist will often be available; however, we do not guarantee availability outside regular office hours.

Support Hours

Technical Support Hours:

Standard Support

Monday - Friday: 8:00am - 5:00pm, CST

 

Extended Support

SLA contracts available at additional cost. Please email sales@cabconnect.com for inquiries.

 

Email Support

Email Support is also available outside normal business hours. Please be sure to indicate your phone number and a detailed description of the issue in the email body. support@cabconnect.zendesk.com

 

EMERGENCY

Click on the Help link on the left side of this page to fill out a support ticket right away. This is the fastest way to get our team on the case. To check on the status of a current issue, click on the Customer Care button to the right and log in to see what our team is doing to resolve the issue.

Support Log In

The best method to get help or track the status of your support requests is to log in to our Customer Care website.

 

Click the button below to log in to Cabconnect Customer Care.

 

Support